Delivery

Delivery

The Jollybox Company currently only delivers to UK addresses (excluding the Channel Islands).
Standard delivery means your order will be despatched within 3-5 working days. Orders are processed and delivered on working days only.

For deliveries required sooner, please contact us at info@thejollyboxcompany.co.uk or telephone 01242 577231.

The price of standard delivery is £4.95.

Returns and Cancellations

If you wish to cancel your order before we have despatched the goods, you can notify us by email to info@thejollyboxcompany.co.uk or in writing to:

The Jollybox Company
15 Ledmore Road
Charlton Kings
Cheltenham
GL53 8RA

We do hope you are happy with your Jollybox Company products. If for any reason you are have changed your mind please contact info@thejollyboxcompany.co.uk or telephone us on 01242 573231 within 7 working days of receipt of the goods. Please return the goods with their original packaging to the address above within 14 days of the receipt of the products.

We will exchange the goods or refund you in full through the payment method used by you when you purchased the goods.

Returned products must be in a good condition. This does not affect your statutory rights.

If the goods are faulty when they are delivered to you, please contact www.info@thejollyboxcompany.co.uk or telephone us on 01242 573231 within 14 working days of receipt of the goods. You will be given the option to have the goods replaced with those originally ordered (if available) or to receive a full refund through the payment method used by you when purchased the goods.

If we are unable to supply you with the goods you have ordered within 30 days, we will notify you with an alternative delivery date by e mail, telephone or by post and you will have the right to cancel the order. A full refund will be made through the payment method used by you when you ordered the goods.